Property managers juggle a lot even on a good day; a water emergency multiplies the moving parts. The upside is there’s a clear path forward with the help of an experienced loss-restoration team.
With six decades of expertise in large-loss restoration, insurance coordination, and pre-loss planning for commercial properties in Tennessee, ASDT understands how to swiftly and effectively tackle any restoration job.
Today, we’ll walk you through a quick, true-to-life example of how we took a condo tower’s multi-floor water loss from disaster to dry, documented, and back on track. Learn how we stabilized eight affected floors quickly and gain insight into what property managers can take away for the next “oh no” moment.
Project Snapshot
- Property type: Multi-story condominium tower
- Location: Middle Tennessee
- Incident: Washing machine overflow on the 34th floor
- Impact: Eight floors affected, including common areas and multiple individual condos
- Primary services: Rapid extraction, 360/3D documentation, dehumidification, insurance coordination
High-Rise Emergency: Washing Machine Overflow on the 34th Floor
A single appliance failed on the 34th floor of a large condominium in one of our Tennessee service areas. Water traveled through ceilings and hidden utility shafts, residents stepped into wet corridors, and the homeowner’s association (HOA) needed a plan immediately.
When our team arrived, eight floors showed damage, with more units at risk if the moisture continued to migrate.
Rapid Response & Coordination With HOA
Before the equipment was unloaded from the trucks, we aligned with the HOA and property manager. During that alignment, we gathered:
- Building rules
- Owner contacts
- Each unit’s insurance details
When juggling multiple stakeholders and varying coverage limits, this upfront organization keeps decisions clear and approvals moving forward.
Water Extraction & Structural Drying
We split crews by floor and began immediate water removal in corridors and affected condos. We set containment to isolate wet zones, brought dehumidifiers and air movers for structural drying, and tracked readings as conditions changed. Goal one was to stop the spread, stabilize the structure, and keep residents safe.
360/3D Imaging for Insurance
While mitigation was underway, we captured 360-degree and 3D visuals and built moisture maps. That record became a single source of truth for owners, adjusters, and the HOA, reducing questions, shortening explanations, and speeding up claim decisions.
Policy & Coverage Alignment
Because we collected policy information at the start, we were able to align work orders with coverage and limits immediately. Conversations about scope stayed grounded in documented conditions, helping the project move cleanly from extraction to dehumidification to rebuild planning.
Results: Multi-Floor Stabilization & Long-Term Client Trust
The building returned to routine operations. The HOA has continued to partner with us for years, and many individual owners have subsequently hired us for their workplaces and investment properties after seeing our response firsthand.
Key Takeaways for Property Managers & HOAs
Here are the simple moves that kept this high-rise water damage recovery on track and can do the same for your property:
- Collect insurance details early to remove bottlenecks.
- Use 360/3D documentation to shorten approvals and reduce disputes.
- Stabilize first with rapid extraction and dehumidification to prevent secondary damage.
Put these steps into your playbook now, and you’ll move faster from alarm to action the next time a loss hits.
Turn Lessons Into a Plan: ERPP for Commercial Properties
The condo tower incident showed that fast action and clear roles cut downtime. ASDT’s emergency response planning (ERPP) turns that into a repeatable system for Nashville and Middle Tennessee commercial buildings, multifamily communities, and HOAs alike. ERPPs allow emergency response and water damage restoration to start on cue and keep recovery organized.
Before the Loss: Reserve Resources & Align Decisions
We pre-reserve crews and equipment for your property, confirm contacts, and align pricing and scope with your insurer. That way, insurance authorizations are ready, and mobilization can start the moment you call.
During the Loss: Follow a Simple, Site-Specific Playbook
Your plan includes key contacts, access and shut-offs, staging routes, and standardized documentation. On arrival, we set containment, begin extraction and structural drying, capture 360-degree/3D records, and keep stakeholders informed.
The result is a coordinated emergency response plan that reduces secondary damage, supports cleaner insurance claims, and gets Tennessee properties back to normal faster.
Complex Property Loss Demands a Coordinated, Expert Response
In this high-rise incident, speed, clarity, and alignment turned a multi-floor loss into a controlled recovery. The through-line is simple: coordinate stakeholders early, document once for everyone, and move decisively from stabilization to rebuild with insurance and safety in sync.
Get Property Restoration Services & ERPP Support Throughout Middle Tennessee
Ready to put that coordination to work for your Tennessee property? An ERPP makes that playbook ready before the next call. Contact us to set up your ERPP and rapid-response plan so you can move from alarm to action without losing minutes.
Facing property damage already? Call us for water damage restoration, fire damage restoration, or mold remediation in Nashville, Franklin, Murfreesboro, or any of our service areas in Tennessee.
Trust ASDT to Protect & Restore Your Property in Tennessee
Trust ASDT to protect your investment before disaster strikes and restore it when the unexpected happens. Contact us today to learn more about our ERPP services or get 24/7 emergency restoration support near Murfreesboro, Franklin, Springhill, Brentwood, Smyrna, or Thompson’s Station.
